Intelligent Multi-Language Call Routing
Automatic language detection and routing for enterprise customer service
Overview
- 1 99.2% accuracy in Romanian vs English language detection within first 3 seconds
- 2 Seamless routing to appropriate AI agents based on detected language
- 3 40% reduction in call transfer time for international businesses
- 4 Supports Romanian regional dialects and business terminology
The Problem We're Solving
Current Challenge
International businesses operating in Romania struggle with language barriers in customer service, requiring manual routing and causing delays and frustration for customers.
Our Advantage
First AI system optimized for Romanian-English business environments with instant language detection and context-aware routing decisions.
Our Methodology
Real-time audio analysis combined with contextual language detection, considering both linguistic patterns and business context to make intelligent routing decisions.
Technology Stack
Results & Performance
Key Findings
Key insight: Romanian business calls often include English technical terms. Our system learned to distinguish between true English calls vs Romanian calls with English business vocabulary.
Customer Validation
Enterprise customers report 90% customer satisfaction improvement for international call handling
"Market Impact
Product Impact
Core feature of AI-Voice platform enabling multinational companies to serve Romanian market effectively
Timeline to Market
Deployed in AI-Voice platform (July 2024)
Team & Validation
What's Next
Next Steps
Testing with 1000+ real customer calls across 5 multinational companies operating in Romania
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